Thursday, April 30, 2009

The Final Day To Say Goodbye...

...to my Granpa, Severino Hinayon.

He passed away at early morning (between 4-6AM, i dunno, mah mum and others who witnessed it only knows about it, and dun want to ask about it either) at age 78 on April 26, 2009.

I just can't believe that it was sudden to leave us, and I mean way too sudden for me. Things were fine when we brought him to our home and take good care of him. He was slowly recovered, and he even cracked a joke or two. Totally unbelievable.

It happened when my mom received a call from my granpa's relative in a countryside area of Ula, that he is weakening badly that he can't stand. We then rushed to that place and pick him up. I just stunned on what I saw. He REALLY is weakening badly. What I can't believe about it is that he was totally fine and healthy last week before it happened. Then I heard that the reason about him getting weak is that he didn't eat properly, and the reason for it is that he's out food supply to eat at all and instead giving those supply to his neighbors. I don't know if it's true, but if it is, those so-called neighbors really sickens me! That's one of the things I hated most: selfish bastards who only think about themselved and not even caring for other people around them.

When we got home, my mum suggests him to take him to a hospital, but insists that he wants to stay at home and take a rest. After taking medications and having a good rest, he slowly recovered, which is good news for us. Heck, my father and uncle are even watching pacquiao-related boxing matches (which is also my grandpa's favorite tv shows to watch) with smiles on their faces.

My cousin and her wife were taking care of him while we were sleeping (not for me, since I was playing online games that late night). We thought things were doing fine. We really are. Not until he has signs of hard breathing and uneasiness. My cousin thought he had a fever, but my mom checked him and said he was fine. At 6AM (maybe 6:30, can:t remember exactly), I went downstairs only to be told by my mom that he passed away. I was like, "huh" and paused for a few seconds. I think she's joking or something. But when I see my grandpa not breathing anymore and his entire body pale yellow, I was totally shocked that it hurts me inside. I almost lost appetite to play online games and went to a balcony, still in shock. Then words coming out of my mind: "why it was too sudden?"

My mom cried, my relatives cried, even my brother cried. But I don't. I don't know why. Maybe I'm thick-headed, or maybe I was too shocked, or maybe up until now I still don't believe that he passed away. But after I saw him that morning, I can't see his face inside the coffin. Even if I wanted to or forcing myself to see him, I just can't. I always back away from seeing him. I still can't believe that the coffin is there where he's inside whenever I see it. I wanted to forget all of the things happened by watching anything or playing any PC games or sleeping, but I just can't forget that those things just happened so suddenly. I just can't let it off my mind.

This morning will be the day he'll be buried at Forest Lake Memorial. I don't know if I can see his face and say goodbye to him one last time, because if I did, I don't know if I can hold back my emotions... I don't know how long can I keep crying... I don't know if how long can I be strong to accept the reality. But whatever it is, I can only say for sure: I owe him big time for the love and support he gave me since I was born. I owe him big time for being there for me through hard times. I owe him big time for the happy days we spend together (I still can't beat him to a game of checker, or "dama" in bisaya dialect). I will always remember him as the best grandfather of my entire life. I will always remember our nice chat together last December, because that's the last chat we had that long. And most of all, I will surely miss him.

Just to be sure if even I can say this to him before and after the burial, I'll say this in advance.

Lolo, I love you very much, and goodbye.

Friday, April 3, 2009

E-Games Just Screwed Me! >.<

Although getting sleepy, I bought GE300 from LoadCentral at 1AM yesterday (April 2, to be specific), since I'm almost out of G-Points. Thinking the card code was from IAHGames' GVC code, I logged in to IAHGames's passport to top it up. What I get was GVC code error, so this card code maybe an EP (E-Points for E-Games) one, so I logged in to E-Games' "My Account" section with my E-Games username and password. OK, time for some top up action!

I typed the card code and the pin correctly, and pressed the "send button". When I get the confirmation, I just saw 360EP credit... what the, I made a wrong top up! I accidentally topped up on E-Games topup instead of Granado Espada Top Up! Getting worried, I hurriedly filed a ticket. Got a reply, but it's not the reply I wanted. Here's the detailed reply:

Date:
4/2/2009 1:33:31 AM
Email:
djash1983@gmail.com
Status:
Resolved
Game:
Granado Espada
Category:
Account
Area:
EP-GP Conversion
Attachment:
Description:
IAH Games Passport / Granado Espada Login Name: djash1983
Transaction Reference Number:
Problem Description: I accidentally topped up 300EP on e-games topup instead of EP-GP conversion thru granado espada top up. Can u do something about it? I don't want to waste my 300 pesos for a mistake that i didn't meant to. I forgot the transaction referencce number, but my card code is 5HE36329BE, which I bought it thru LoadCentral.

Thanks.


--------------------------------------------------------------------------------
Email handled by e-Games Support Center

Agent Reply:

Date: 4/2/2009 7:35:51 AM

Comment:
Hello e-Gamer,

Thank you for writing to e-Games Helpdesk, this is Kenneth assisting you.

With regard to your concern, I'm sorry to inform you that we don't have a service to convert successfully topped up e-points into g-points.

We at e-Games always welcome your inquiries, comments and suggestion/s.

And We’re inviting you to attend e-Games’ Domination III, our third year anniversary celebration and 2009’s biggest gaming event. Win great prizes, watch live tournaments of your favorite e-Games and X-Play titles and performances from GMA Kapuso Stars. See you there.

Sincerely,
Kenneth
e-Games Helpdesk Team

NOTE: e-Games will NEVER ask for your password!
Protect your account by NEVER giving out your log-in name and password to anyone! e-Games Portal

What?! They can't do anything about already topped up EP? Wait.. what's with this? I admit that I made a mistake, but this is no reason for me to correct my mistake. We're only human, tend to make mistakes. I dig that they can't do about converting it to GP, but at least they'll give me a chance to top it up properly!

Now I wanna get some real answers. This time I tried using Live Chat system and talked to a Customer Service Operator named Samantha. Here's the chatlog:

Welcome e-Gamer! Your request has been directed to the Live Chat Support department. Please wait for our operator to answer your call.

Call accepted by operator Samantha. Currently in room: Samantha.

Samantha: HI! this is Samantha assisting you, how can I help you today?

djash1983: I just got this from e-games help desk:

djash1983: **ommitted, refer to the quoted post above**

Samantha: I would like to check your report, please provide me your ticket ID.

djash1983: BML-4bMGj-634

Samantha: Kindly wait for a moment.

Samantha: As I see on your report you said you accidentally topped up the e-points.

djash1983: yes

Samantha: I'm sorry also but we really don't have a service to convert it into g-points if you already loaded it into e-points.

djash1983: Then what should I do with the 300EP i accidentally topped up then?

Samantha: If you are playing other games of e-Games you can used to the e-points there.

djash1983: What if the only online game I play is Granado Espada?

djash1983: You see, if you guys are doing this kind of service, and someone topped it up by mistake...

djash1983: Then isn:t that called a "waste" already?

djash1983: I bought EP bcoz i want to topup for granado espada, just to buy barrack slots

Samantha: Actually I'll make a report about your concern, but for now I can't assure it to you if there will be a conversion of successfully topped up e-points to g-points.

djash1983: what's with the "I can't assure"? You mean we're stuck with useless EP if you can't do something about it?

djash1983: Hey, hey, it's still money, earned money from my job

djash1983: and you guys can't do something about it?

Samantha: We have to wait for the further announcement if it will be possible.

djash1983: WTH

djash1983: it was suppossed to be used for granado espada

djash1983: if this would be the case, then how about me topping up 2000EP for 70000 Gpts?

djash1983: and i accidentally topped it up, would you guys say the same thing u said to me a while ago?

djash1983: i'm planning on spending 2000 EP, but this would hold me back

Samantha: I'm sorry but we really don't have a service to convert your successfully topped e-points to g-points.

djash1983: then how would i get my 300EP back?

djash1983: don't tell me such things as use it on your games coz the only game i play so far is granado espada

djash1983: that's what made me purchase EP in the first place

djash1983: if you guys can't let your customers have assurance that their money is spend on games they love, then why bother having such service, anyway?

djash1983: having a EP-GP conversion yet we can't get our EP bcoz of a top-up mistake

djash1983: isn't that unfair already?

Samantha: I do understand your concern, but we really don't have a service to convert it into g-points.

djash1983: then how would I get my 300EP back? if i can get it back, then this time i'll top it up correctly

djash1983: a simple question

Samantha: For now I do suggest that you should file a new ticket and we will forward your concern to the e-Games management.

djash1983: Where?

djash1983: helpdesk?

djash1983: already sent one, yet i got that response

Samantha: At the e-Games helpdesk where you filed your first ticket.

Samantha: Please file a new one and indicate your concern on how you can get you e-points back.

Samantha: Since you topped it up accidentally into e-points.

djash1983: Ok, I'll file a new ticket

Samantha: Is there anything else?

djash1983: nothing

djash1983: just my problem regarding getting my EP back

Samantha: If there will be no more questions, thank you for using e-Games Live Chat. Have a Nice Day!

Samantha has left the conversation. Currently in room: djash1983.


Is she serious?! She already got the idea that I play Granado, hence the Granado Espada Top Up, and she told me to use the accidentally topped up EP for games that I don't play! What the hell?? Instead of helping me with my problem, it looks like she's ditching my problem!

But for the sake of easing my worries, I filed a new ticket like she suggests. But exactly a day passed, I get no replies!

Feeling irritated, I almost got no appetite to play GE, so I logged out without even bidding goodbye to my friends and factionmates.

E-Games, what the hell should I do to get my 300EP back?! I bought 300EP with my money! 300 pesos is still big money! IT'S MY MONEY AND I WANT IT TO BE SPEND AND USE PROPERLY DAMMIT!!! It's like I'm throwing away my money for no reason or purpose! I got that money from my hard-earned work, so I have the right to complain about your crappy service!! Why doing EP-GP conversion if there are problems like this?!

If this won't be resolved, THEN I HAVE NO REASON TO BUY 2000EP FOR 70K GPOINTS!!

SO MUCH FOR THE
"70K GPOINTS" HYPE WHEN OUR MONEY WILL BE DOWN THE DRAIN WITH THIS STUPID PROBLEM!!

I HATE GETTING SCREWED! THIS WILL BE THE FIRST AND THE LAST TIME YOU GUYS AT E-GAMES WILL SCREW ME!!